Privacy Policy

Data Controller

ITNET GLOBAL LIMITED (the company, we, our) is the data controller of your personal data. Our registered address is 176 Chaplin Road, Stoke-On-Trent, England, ST3 4NG, and we are registered in England & Wales No. 17375389.

Our email address is [email protected].

Lawful Bases for Processing

We process personal data on the following lawful bases under UK GDPR and the Data Protection Act 2018:

  • Contract: Processing is necessary for the performance of a contract to which the data subject is party, or to take steps at the request of the data subject prior to entering into a contract.
  • Legal obligation: Processing is necessary for compliance with a legal obligation to which the controller is subject.
  • Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by the controller or a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject.
  • Consent: Processing has been validly recorded as having been undertaken with the consent of the data subject.

Categories of Data Collected

We may collect and process the following categories of personal data:

  • Name and contact information (including email address and telephone number where provided)
  • Company or organisation name and address
  • Technical data relating to website usage (including IP address, browser type, and device information)
  • Correspondence and communication records
  • Information provided voluntarily through contact forms or email enquiries

Cookies

We use cookies to enhance your browsing experience, analyse website traffic, and for operational purposes. You can manage or withdraw your cookie consent at any time through your browser settings. essential cookies enable core functionality such as security, network management, and accessibility. You have the right to decline non-essential cookies.

Data Retention

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting obligations. Specific retention periods are as follows:

  • Website enquiry data: retained for 2 years from the date of submission
  • Customer and contact records: retained for the duration of the relationship plus 6 years after termination
  • Legal and compliance records: retained for the period required by law

Data-Subject Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

  • Right of access: You may request confirmation as to whether we process your personal data, and access to those data.
  • Right of rectification: You may request that we correct inaccurate or incomplete personal data.
  • Right of erasure: You may request that we erase your personal data, except where processing is necessary for exercising the right of freedom of expression, compliance with a legal obligation, or the performance of a task carried out in the public interest.
  • Right of restriction: You may request that we restrict the processing of your personal data in specified circumstances.
  • Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
  • Right to object: You may object to the processing of your personal data, including for direct marketing purposes.

Complaints to the ICO

If you have a concern about how we process your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). The ICO is the UK's independent body responsible for upholding information rights. Further information is available at ico.org.uk.